Important Customer Information




You can contact us on weekdays from 8:30 to 17:00


technical questions


Andreas Strobel
Tel. +49 /(0)341 / 900 41 - 48
Fax +49 /(0)341 / 900 41 - 40
Thomas Ludwig
Tel. +49 /(0)341 / 900 41 - 50
Fax +49 /(0)341 / 900 41 - 40


Prices and delivery costs

All prices for goods in the CTI-Onlineshop, in pricelists and in offers are exclude VAT and exclude other taxes. Our invoice will display not only the price for the goods in Euro but also any other elements of the ultimate price charged (i.e. VAT, delivery costs) VAT No.: DE 141733679.

delivery costs

  • within Germany: 7,50 €
  • within EU: on shopping basket
  • outside EU: on demand


We accepts: cash in advance, payment on invoice (for regular customers)


A contract between CTI and the Customer will be concluded by the order of the Customer, on the one hand, and the delivery of the ordered articles by CTI, on the other hand. Upon receipt of the order, CTI will immediately send Customers an e-mail confirming this receipt. Orders may be placed by Online-Order, FAX, eMail or mail. For many reasons (security, proof of purchaser, etc) we prefer orders by FAX. Other ways should be avoided and only delay the shipment until clarifications and authorization are settled.


The expectancy delivery time do you found in the produkt description.


All products we offer have two year warranty. Some of our suppliers may offer a longer warranty period which we gladly support.

Return Policy

In order to return an item, you must obtain a Return Number. Email us at to obtain a return number. You may return any unopened merchandise in its original condition, including original packaging within 14 days of receipt and you will receive a full refund less shipping. Any shipping cost that you incur to return a product to us will not be refunded.

We require the following information to process your return:

Note: Your return will not be processed if you do not provide ALL required information.

  • The Return number
  • Your full name and address
  • Phone number
  • Email address
  • Packing Slip
  • The original order confirmation number
  • The reason for returning the merchandise

Return address:

Attn: Returns
Max-Liebermann-Str. 184
04157 Leipzig